1.    Resources, Infrastructure system

• User space per person
• Number of seats per person
• The rate of written questions/requests answered
• The rate of the fulfilment of requests received in interlibrary cooperation
• Number of personnel per person
• Direct access from the home page

2.    Usage

• User satisfaction
• Seat occupancy rate
• Electronic document downloads (per person)
• Use of collection
• Percentage of unused collection
• Loaning rate (per person)
• The rate of participation in user trainings (per person)
• Amount of counselling questions (per person)
• The rate of participation in activities (per person)

3.    Efficiency 

• Delivery speed
• Speed of opening the library material to access
• The efficiency of employees in the process of opening the library material to access
• Loaning rate of resources
• Loaning rate between libraries
• Placing books on the right shelf